Accreditation of Early Learning and Care Services
Suite 802, Baker Centre
10025 106 Street
Edmonton,AB T5J 1G4
For toll free access dial 1.877.552.2227
Accredited programs have committed to meet the accreditation standards at all times. If a staff or family day home provider, a family or community member believes that the accredited program they provide or receive services at evidently fails to maintain the accreditations standards, they could file a complaint with the Accreditation of Early Learning and Care Services.
Before filing a complaint with the accreditation agency, please make sure first that the nature of the concerns you have is in fact directly related to any of the accreditation standards or any one of the criteria or indicators that make up the accreditation standards. Please note that many concerns may fall under the jurisdiction of the health and safety legislation or covered by licensing regulations (for licensed day care and out-of-school care programs) or provincial family day home standards (for approved family day home agencies).
View Accreditation Standards, criteria and indicators.
If you are certain that the issue or issues you are experiencing directly relate to the accreditation standards, put your complaint in writing, indicating which standard, criterion or indicator you believe your concern relates to and include the following information:
Submit your complaint to firstname.lastname@example.org
Complaint Process Overview
When a complaint is received, the accreditation agency documents the nature of the complaint and the following steps take place:
Further evidence may be requested.
A Status Verification Visit may occur if the complaint is regarding interactions between staff/provider and children.